Shipping policy
This document provides a detailed summary of the shipping policies from the Beauty of Joseon website, organized into a descriptive paragraph format for easier reading.
Domestic Shipping Policies
United States 🇺🇸
Orders within the United States are fulfilled through the US Distribution Center. Shipping is handled via UPS Standard or DHL eCommerce, depending on the specific region. Customers can typically expect delivery within 2 to 6 business days, excluding weekends and holidays. A flat shipping fee of $6.00 USD applies, though this increases to $7.00 for orders shipping to Alaska, Puerto Rico, and Hawaii. Free shipping is available for orders totaling $70 USD or more, calculated after discounts and before regional taxes. It is important to note that UPS does not provide delivery photos for these shipments.
United Kingdom 🇬🇧
For customers in the United Kingdom, orders are shipped directly from the UK Distribution Center using the Royal Mail Tracked 48 service. The estimated delivery timeline is between 2 and 6 business days, excluding weekends and holidays. The shipping cost is set at a flat rate of £3.99. However, orders reaching a value of £40 or more after discounts are eligible for free shipping.
European Union 🇪🇺
Shipping to the European Union (including Belgium, France, Germany, Ireland, Italy, Netherlands, and Spain) is managed from the EU Distribution Center. Packages are sent via UPS Standard or FedEx, depending on the destination region. Delivery generally takes 2 to 6 business days, excluding weekends and public holidays. A flat shipping fee of €6.99 is charged, but this fee is waived for orders of €65.00 or more after discounts.
International Shipping Policies
All other international orders are shipped directly from the South Korea Distribution Center using DHL Express Shipping. This premium service offers a fast delivery time of 2 to 3 business days, excluding weekends and holidays. The international shipping fee is a flat rate of $19.9 USD. Customers can qualify for free shipping on orders of $70 USD or more, calculated after discounts and before regional taxes.
Please be aware that import duties and handling fees are not included in the shipping price. These additional charges are determined by local customs regulations and are the responsibility of the customer upon delivery. This service covers a wide range of countries across North and South America, Europe, Asia, Africa, and Oceania.
Delivery Service Contact Information
United States
Customers using UPS Standard Shipping can access the UPS Support Center or call their hotline at +1-800-742-5877. Their working hours are Monday through Friday from 6 AM to 1 AM (ET) and Saturday from 8 AM to 8 PM (ET). For DHL eCommerce, support is available at the DHL eCommerce Support Center or via phone at +1 317-554-5191. They operate Monday through Friday from 8 AM to 9 PM (ET) and are closed on weekends.
United Kingdom
UK customers receiving packages via Royal Mail Tracked 48 can find assistance through the Royal Mail Help Hub.
Other International Regions
For all other international shipments handled by DHL Express, customers should contact the DHL Express Customer Service for any inquiries regarding their delivery.